Business challenge
Separate online and offline operations make orders, inventory and fulfillment difficult to manage together.
Multichannel Retail Operations
Unified order and inventory management, warehouse fulfillment and channel coordination.
Implementation
Built a retail operating system connecting sales channels, warehouses and business operations.
Delivered capabilities
Unified order and inventory management, warehouse fulfillment and channel coordination.
DELIVERED CAPABILITY
Unified order and inventory management, warehouse fulfillment and channel coordination.
Published by TonyTrade from existing project materials and public deliverables. Customer identities are withheld.
Updated 15 October 2026. Scope for new engagements is agreed separately.
What the work involved
A retail and wholesale business was running online orders, store sales and warehouse stock in separate tools, with staff re-keying orders and reconciling stock by hand.
Starting point
Product, customer and order records sat in an older accounting-led system and several channel back-ends. Stock figures differed between channels, and fulfilment depended on manual lists.
Data migration
Products, customers and historical orders were mapped field by field into the new system, with a test import, a reconciliation report and a correction pass before go-live.
Orders and stock
Orders from each channel arrive in one queue. Stock is held per warehouse and reserved when an order is placed, so channels read the same available quantity.
Warehouse fulfilment
Picking and shipping steps update order status, so customer service can see where an order is without asking the warehouse.
Acceptance
Tested normal orders, cancellations, partial shipments and returns, plus user roles and data export, before the old process was retired.
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